Victor Surveys
+27 10 140 5760 Instruct a survey
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Tell us where the cargo is.

Three ways in, and they are not interchangeable. Pick the one that matches how much time you have.

Anything urgent

Call the desk nearest the cargo

Johannesburg+27 10 140 5760Douala+237 233 47 25 96

Johannesburg for Southern and East Africa, Douala for Central and West. Either one can start a file; the one nearest the cargo will finish it faster.

Call Johannesburg
Documents, or a question

Email the claims desk

claims@victorsurveys.com

Bill of lading, packing list, arrival notice, photographs from the consignee. Partial is fine — we will tell you what is missing.

Write to us
A formal instruction

Send one below

The instruction form

Location, cargo, service and urgency in one place. It sends a complete instruction, with a file reference, straight to the claims desk.

Go to the form

We respond to a new assignment and instruct our surveyor within 2–24 hours. If the cargo is still on the quay and can be left as landed, say so when you call — what a survey can establish narrows the moment a container is stripped or the stow is broken.

Send an instruction.

This sends your instruction straight to the claims desk and gives you a file reference to keep.

Send what you have.Bill of lading, packing list, arrival notice, delivery note, photographs from the consignee.
Leave the cargo as landed.Don't restow or strip it until we attend, where you can.
Not sure it's a claim?Ask anyway. An early call usually costs less than a late one.
Insured or not.We handle files for both. Say which you are and we will tell you what changes.
Choose a location, or “Elsewhere in Africa”.
Tell us roughly what the cargo is.
Pick one, or “Not sure — please advise”.
Attendance
We need a working email address to reply to.
Two or three lines is enough to get a surveyor moving.

Goes straight to the claims desk, and a copy stays on your screen.

Our offices.

Two desks, and a surveyor network across all 54 African countries and the 6 GCC countries behind them.

Southern & East Africa

Johannesburg, South Africa

Southern and East Africa desk. Claims handling, third-party administration and underwriter reporting.

1 Wedgewood Link Rd
Bryanston
Johannesburg, 2191
South Africa
+27 10 140 5760

Central & West Africa

Douala, Cameroon

Central and West Africa desk. Francophone and anglophone ports, and the inland corridors beyond them.

Rue Nya Nzuimanto
Logpom, Douala
Cameroon
+237 233 47 25 96

Discharge surveys — West Africa

PortsDouala · Kribi · Lagos · Libreville · Matadi · Pointe-Noire · Conakry · Dakar · Lomé · Cotonou · Tema · Abidjan · Luanda

Discharge surveys — East Africa

PortsMombasa · Dar es Salaam · Beira · Djibouti

Elsewhere on the continent and in the Gulf, attendance is mobilised through the surveyor network and confirmed against each instruction.